Senior Business Analyst

Karachi, Sindh, Pakistan

Full Time

Experienced

Role Overview

We are looking for an experienced Senior Business Analyst with strong B2B eCommerce, digital commerce, business analysis, and technical solution consulting experience. The role involves working closely with clients, stakeholders, product/project teams, developers, and QA to translate business needs into clear, feasible, and estimation-ready solutions.

Key Responsibilities

Lead business discovery, requirements gathering, and process analysis for complex projects.
Understand business problems, challenge assumptions, identify gaps, and define practical solution approaches.
Prepare BRDs, FRDs, user stories, acceptance criteria, process flows, data mappings, and technical documentation.
Analyze B2B eCommerce workflows, including pricing, customer segmentation, catalogs, orders, quotes, approvals, payments, and fulfillment.
Analyze APIs and system integrations, including ERP, CRM, payment, shipping, and third-party platforms.
Evaluate platform capabilities, limitations, customization requirements, dependencies, and feasibility.
Support presales, solution consulting, estimations, SOWs, proposals, and discovery engagements.
Manage client and internal stakeholders, communicate risks and dependencies, and maintain alignment throughout delivery.
Collaborate with PM, Development, QA, Design, and Sales teams across the SDLC and Agile/Scrum processes.
Identify opportunities for process improvement, automation, and BA practice standardization.
Mentor junior BAs and contribute to improving BA quality and delivery practices.

Required Experience & Skills

Bachelor’s or Master’s degree in Business, Computer Science, Engineering,
Information Systems, or a related field.
6+ years of Business Analysis experience, preferably in IT, eCommerce, or digital
transformation environments.
Strong experience with B2B eCommerce and digital commerce.
Experience working with international clients and cross-functional technical teams.
Strong understanding of APIs, REST/SOAP, integrations, data flows, ERP/CRM
systems, and third-party services.
Experience with presales, estimation, proposals, SOWs, and solution consulting.
Strong knowledge of Agile, Scrum, SDLC, UAT, and requirements engineering.
Excellent stakeholder management, communication, analytical, problem-solving,
and decision-making skills.
Experience with Jira, Confluence, Lucidchart/Visio, Figma, or similar tools.
Practical experience using AI-assisted tools for business analysis, requirements
discovery, research, documentation, process analysis, solution exploration,
estimation support, and productivity. Ability to effectively use AI to accelerate BA
activities while applying professional judgment to validate outputs, identify gaps,
maintain accuracy, and improve the quality and efficiency of deliverables.
Platform & Enterprise Systems Experience
Experience with one or more eCommerce platforms, CRM platforms, and ERP/enterprise
systems, such as Shopify/Shopify Plus, BigCommerce, Magento/Adobe Commerce,
WooCommerce, Salesforce Commerce Cloud, SAP Commerce, HubSpot and similar CRM
platforms, Oracle, P21, Microsoft Dynamics, Microsoft Dynamics 365 Business Central,
Odoo, NetSuite, and other ERP/enterprise business systems.
Preferred Qualifications
Experience establishing or improving BA processes, standards, templates, and
reusable practices.
Experience working on complex B2B, eCommerce, ERP, CRM, and third-party
integration initiatives.
Experience using modern AI tools and workflows to improve analysis, documentation,
research, solution exploration, and overall BA productivity.

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How many total years of professional experience do you have in Business Analysis?*

For this role, the shift timings are from 3:00 PM to 12:00 AM and will require onsite presence. Are you comfortable?*

How many years of your experience have been specifically in IT, software development, eCommerce, digital transformation, or technology consulting?*

Do you have experience working on B2B eCommerce projects?

If yes, briefly describe the type of B2B eCommerce projects you have worked on and your role.*

Which eCommerce platforms have you worked with?
Please specify the platform(s) and approximate duration/level of experience.*

Which CRM platforms have you worked with?*

Which ERP/enterprise systems have you worked with?*

Have you worked on projects involving integrations between eCommerce platforms, CRM, ERP, payment, shipping, or other third-party systems?

If yes, briefly describe one such integration and your involvement as a BA.*

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Expected Salary?*

Notice Period.*

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