IT Operations & Systems Administrator

Karachi, Sindh, Pakistan

Full Time

Mid Level

About the Role:
We are looking for a proactive and technically strong IT Operations and System Administration professional with a solid networking background to manage and enhance our organization’s IT infrastructure. The role requires hands-on ownership of network troubleshooting, internet failover, firewall administration, switches, VLANs, Wi-Fi, monitoring systems, on-premises servers, endpoint support, asset management, and SaaS administration. The ideal candidate should be able to take initiative, improve operational visibility, and support business continuity through reliable infrastructure management.

Key Responsibilities:

• Manage day-to-day IT operations across networking, systems administration, end-user support, and infrastructure availability.

• Troubleshoot network performance and connectivity issues across office and operational environments.

• Maintain internet failover readiness and coordinate continuity measures to minimize downtime.

• Administer firewall policies, VPN connectivity, and network access controls in alignment with operational and security requirements.

• Manage switches, VLANs, wireless networks, and access points to ensure stable internal connectivity and proper segmentation.

• Maintain and support on-premises servers and core infrastructure services.

• Monitor infrastructure health, network performance, uptime, latency, bandwidth utilization, and system alerts through centralized monitoring tools.

• Provide Windows-based user support, including installation, troubleshooting, device setup, and issue resolution.

• Manage organizational IT assets, including allocation, tracking, lifecycle visibility, and basic compliance controls.

• Administer SaaS platforms and internal productivity tools, including account provisioning, access coordination, and general operational support.

• Work closely with internal stakeholders to improve infrastructure reliability, operational visibility, and issue response time.

• Take ownership of recurring issues, identify root causes, and proactively recommend improvements to strengthen the IT environment.

Required Skills and Platform Exposure

Core Technical Skills	Tools / Platforms
Network troubleshooting and diagnostics	pfSense, MikroTik, VPNs
Firewall and internet failover management	Zabbix monitoring
Switching, VLANs, Wi-Fi, and access point support	Unified/UniFi access points, switches
On-premises server administration	Google Workspace
Windows endpoint installation and troubleshooting	Jira, Slack
SaaS administration and access coordination	Bitbucket
Monitoring, alerting, and operational visibility

Preferred Candidate Profile

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Strong hands-on experience in IT operations, system administration, and networking.

• Good understanding of endpoint support, infrastructure monitoring, and operational ownership.

• Exposure to AWS Cloud and DevOps tools will be considered an advantage.

• Ability to work independently, take initiative, and contribute to the growth and improvement of the organization.

• Strong communication, coordination, and problem-solving skills.

What We Are Looking For

This role is best suited for a candidate who combines strong networking fundamentals with practical IT operations ownership. We value individuals who can not only resolve day-to-day issues but also strengthen systems, improve visibility, and take initiative to help the organization scale with stability and confidence.

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Are you available to work on-site full-time?*

How many years of experience do you have in IT Operations or System Administration?*

Which tools have you personally administered?*

Do you have experience working on Linux System?*

How do you usually handle user onboarding and offboarding across multiple tools?*

A laptop keeps coming back for repairs every few months. What steps would you take to reduce repeated issues?*

What experience do you have with office network troubleshooting (routers, internet stability, bandwidth issues)?*

How have you used AI tools to improve or automate your daily work?*

Describe a situation where you improved an internal IT process rather than just fixing the problem.*

Have you deployed and managed pfSense firewall in a production environment?*

Do you have experience setting up multiple ISPs with failover or load balancing?*

Have you worked with Ubiquiti / UniFi Access Points and their controller?*

Do you have hands-on experience with MikroTik routers and configuration?*

Have you worked with Zabbix for network/server monitoring and alerting?*

Can you configure and troubleshoot VLANs, routing, NAT, and firewall rules?*

Do you have experience managing VPNs such as site-to-site VPN or remote access VPN?*

Have you handled network troubleshooting related to packet loss, latency, bandwidth, or connectivity issues?*

Have you worked with switches, access points, and firewall upgrades in an office environment?*

Can you explain one real project where you designed, deployed, or improved a network infrastructure?*

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